Yes, you need to register an account before placing an order. After registration, your company details will be reviewed and verified by our team. Orders can only be processed once this verification is complete.

Please note that available payment methods may be limited until the verification process has been successfully completed.

Our webshop is intended exclusively for business customers (B2B). If you want to order as a private customer, please contact sales@microfluidic-ChipShop.com.

Our Cart to PDF feature allows you to generate a detailed quotation directly from your shopping cart. The PDF includes all relevant information such as product details, pricing, shipping costs, taxes and delivery terms, and is considered our official quotation document.

Please note that the Cart to PDF function is only available when you are logged in to your customer account.

For internal use or collaboration with colleagues, you can use the Wishlist feature to easily share product selections via email or a shareable link.

If, in exceptional cases, a separate quotation is required, for example for tenders or framework agreements, please contact our Sales Team via sales@microfluidic-ChipShop.com.

Watch this video to learn more in how the Cart to PDF tool works:

Your billing address cannot be changed by customers themselves, as it is linked to your VAT number and company information. For any changes to your billing address, please contact sales@microfluidic-ChipShop.com.

However, you can add or update your delivery addresses yourself in the “Addresses” section of your account. These changes will be reviewed and re-verified by us. Until verification is complete, only certain payment methods will be available.

We do not provide free samples. However, we do not have a minimum order quantity, so you can easily order just one chip to try it out. Please note that a minimum order surcharge of 15 € applies to orders below 250 €.

If you’re unsure which chip or accessories are right for your application, please feel free to contact our Technical Sales Team at inquiries@microfluidic-chipshop.com — they’ll be happy to assist you.

microfluidic ChipShop – The Shop GmbH  and microfluidic ChipShop GmbH are based in Germany and ship orders under FCA incoterms. This means that for customer outside of European Union (EU), you are responsible for any applicable customs fee, duties, and taxes in addition to the shipping costs. These charges are determined by your local customs authority and must be paid by you upon arrival of the shipment in your country.

Since MCS – The Shop exclusively supplies companies, research institutions, and public bodies and is based in Germany, VAT treatment depends on the billing address of your organization:

• Customers within the European Union (excluding Germany)

If your company or institution is located in another EU member state and has a valid VAT Identification Number, the reverse charge mechanism applies. In this case, we will not charge German VAT. You are instead required to account for VAT in your own country according to local tax regulations.

• Customers in Germany

For companies and institutions based in Germany, German VAT will be charged at the applicable statutory rate. You may be entitled to deduct this VAT as input tax according to local tax rules.

• Customers outside the European Union

If your organization is based outside the EU, no VAT will be charged by us. However, import duties, taxes, and customs charges may apply upon delivery in your country. These charges are not included in the product or shipping price and must be paid by the recipient. We recommend contacting your local customs office for details.

If you have any questions regarding VAT, invoicing, or tax documentation, please feel free to contact our sales team at (sales@microfluidic-ChipShop.com)

Distributors should not register through the webshop.

Please contact our sales team directly at sales@microfluidic-chipshop.com to place your order or inquire about distribution conditions.

You can download our Supplier Information Sheet here.

If you have any further questions or require additional documentation, please don’t hesitate to contact our sales team at sales@microfluidic-ChipShop.com

We currently accept the following payment methods:

• Credit Card (via Mollie)
• Bank Transfer (Prepayment)
• Invoice (only after verification and approval)

Some methods may be restricted until your account has been verified.

At microfluidic ChipShop – The Shop, we aim to make pricing simple, fair, and transparent for all our B2B customers. That’s why we provide staggered pricing directly in our webshop, clearly visible on each product page.

Staggered pricing structure:

Many of our products include quantity-based pricing that automatically applies when you order larger volumes. This ensures you get fair and competitive prices without the need for discount.

If you require quantities beyond what is available in the webshop, or if you’re a distributor with specific pricing-related questions, please reach out to our Inquiries Team (inquiries@microfluidic-ChipShop.com). They will be happy to assist you with any special requirements or bulk order discussions.

We believe in transparent and straightforward pricing — no hidden conditions, no complicated discount policies.

Technical datasheets are available on the respective product pages. If a document is missing, feel free to reach out to us and we’ll provide it directly.

Yes, we offer custom microfluidic solutions upon request. For more information and design guidelines, please visit our info pages on custom product development and custom fabrication services. Please contact our Inquiries Team with your specific requirements, and we’ll be happy to assist.

Yes, our Technical Sales Team is happy to assist you in selecting the right products for your needs. You can reach them anytime at inquiries@microfluidic-ChipShop.com.